1. Introduction
MeetScribe ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our desktop application and related services. Please read this policy carefully to understand our practices regarding your personal data.
2. Information We Collect
We collect the following types of information:
- Account Information: Name, email address, and password when you create an account
- Meeting Data: Audio streams, transcriptions, summaries, and action items generated through the Service
- Usage Data: Information about how you interact with the Service, including features used, session duration, and frequency of use
- Device Information: Operating system, device type, application version, and crash reports
- Payment Information: Billing details processed securely through our third-party payment provider
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Service
- Process meeting audio and generate transcriptions, summaries, and action items
- Send you transactional communications, such as account confirmations and billing receipts
- Respond to your requests, comments, and questions
- Monitor and analyze trends, usage, and activities to improve user experience
- Detect, investigate, and prevent fraudulent transactions and unauthorized access
4. Meeting Data Processing
Meeting audio is processed in real-time to generate transcriptions and summaries. Audio streams are not permanently stored on our servers — they are processed and discarded after transcription is complete. Your transcriptions and summaries are stored securely and are accessible only to you and users you explicitly share them with.
5. AI & Machine Learning
MeetScribe uses AI models to transcribe, summarize, and extract action items from your meetings. We do not use your meeting content to train our AI models unless you explicitly opt in to our improvement program. Any data used for model improvement is anonymized and aggregated.
6. Data Sharing & Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party companies that help us operate the Service (cloud hosting, payment processing, analytics)
- Legal Requirements: When required by law, regulation, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize sharing with third parties or team members
7. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit (TLS 1.3) and at rest (AES-256). Access to personal data is restricted to authorized personnel only. We conduct regular security audits and penetration testing to identify and address vulnerabilities.
8. Data Retention
We retain your account information for as long as your account is active. Meeting transcriptions and summaries are retained according to your plan settings and preferences. You can delete your data at any time through the application settings. Upon account deletion, we remove your personal data within 30 days, except where retention is required by law.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict the processing of your data
- Request portability of your data in a structured, machine-readable format
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact us at privacy@meetscribe.com.
10. Cookies & Tracking
Our website uses essential cookies to maintain session state and remember your preferences. We use analytics cookies to understand how visitors interact with our website. You can control cookie preferences through your browser settings. Our desktop application does not use cookies.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses, to protect your data during international transfers.
12. Children's Privacy
The Service is not intended for users under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 16, we will take steps to delete it promptly.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by sending you a notification. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.
14. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@meetscribe.com.